Job Description

Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Concierge Services Coordinator to join our team in the Portland office.

 

This position will be the first point of contact with Davis Wright Tremaine personnel and guests. You will work closely and collaboratively with colleagues to foster a welcoming environment reflective of the Firm’s values, vision, and objectives. This position requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. This is an onsite role.

 

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

 

On a typical day you will:

  • Greet guests and visitors warmly, making them feel welcome and invited
  • Answer phones in a professional manner, for multiple offices at times
  • Provide real-time support for meetings on all office floors, connect with meeting organizers to ensure accuracy of requests, and set-up or break down meeting rooms as needed
  • Maintain visitor and shared office space, conference rooms, and meeting space to ensure that they are clean, appropriately stocked, and prepared for use
  • Monitor team mailbox and chat-based workspace and respond to emails and office correspondence in a timely manner
  • Help plan, coordinate, and execute on office/client internal and external events, as well as assist with organizing and planning of special office events throughout the year, including office holiday parties and summer picnics
  • Secure rooms for meetings and conferences by using online scheduling software and follow up with the meeting organizers to establish best practices and capture lessons learned through surveys and anecdotal data
  • Arrange for temporary IDs (keycards) for visiting and onsite employees, guests, and vendors; help maintain visitor logs and management system, supporting a secure and safe work environment
  • Assist with maintaining inventory by ordering and stocking office supplies for common areas such as breakrooms, conference and meeting rooms, and supply rooms; help with streamlining vendor contacts and supplier management, and ensure shared office spaces are adequately set up for hybrid office schedules
  • Assist legal assistants and other administrative staff with assigned tasks which may include administrative tasks, expense reimbursement, entering attorney time, preparing binders, organizing paper and digital files, and other projects as assigned in a variety of practice areas.
  • Provide backup and overflow support to the office services staff and reception as needed, including scanning, copying, answering the phone, and drafting documents

 

Join us if you have:

  • 1+ years’ experience in a professional office preferred; customer service experience and event planning experience a plus
  • Self-starter with a high degree of attention to detail
  • Proficient with Microsoft Office Products High school diploma or GED Certification required; advanced education preferred
  • Communicate effectively and professionally, both in writing and orally, establishing the ability to build an easy rapport with guests and cultivate working relationships across all firm functions
  • Maintain a calm demeanor in stressful or emergent situations, helping those around you feel more at ease while upholding the image of the Firm by remaining positive
  • Exercise a high degree of attention to detail, quality control, and confidentiality as a trusted collaborator to help colleagues better understand their guests’ needs while leveraging the most appropriate resources
  • Effectively solve problems by being able to analyze a situation, remove constraints, identify alternate solutions, and adapt quickly to change; including taking ownership of a problem associated with an assigned task, asking for help when necessary, and providing follow up
  • Demonstrate "high tech" skills, including experience with scanning, uploading email, responding to internal text and chat messages, following email attachment procedures, file sharing, encryption, etc., as well as having working knowledge Microsoft Office programs.
  • Be flexible to shift between multiple projects and willing to pitch in wherever needed, while effectively prioritizing work to meet deadlines on an ongoing basis
  • Demonstrate a high standard of quality as a team member by supporting good practices and habits, identifying and encouraging areas for growth and improvement within the team
  • The ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
  • An ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
  • Strong communication skills in English, both verbal and written, including interpersonal skills
  • Strong computer skills with a knowledge of Microsoft Outlook, Word and Excel is required; knowledge of all MS Office products strongly preferred. Demonstrated experience with scanning, uploading email, responding to internal text and chat messages, following email attachment procedures, file sharing, encryptions, etc.
  • Dress appropriately for physical work, while maintaining a professional demeanor and neat appearance
  • Ability to lift up to 50 pounds, be on feet most of the work day and use various pieces of services department equipment
  • Ability to work extended hours or periodically change hours if needed

 

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

  • Choice of health and vision insurance plans
  • 2 paid volunteer days for qualifying community service work
  • Dental plan
  • Fertility and adoption benefit
  • Paid sabbatical after 13 years of service
  • Tuition reimbursement
  • Commuter benefits
  • Retirement contribution

 

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.



Davis Wright Tremaine LLP embraces diversity, equity and inclusion. It brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities. 

Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine-central to who we are and what we do. Our vision is to foster a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, a path to success. In order to support this vision, we request that you voluntarily provide the following demographic data. All self-reported demographic information is stored securely in a manner that is compliant with DWT’s privacy and security policies and is only accessible by authorized members of the Talent Acquisition and HR Departments; it is not shared with any of the hiring decision-makers.


Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email
CarrieMcIntyre@dwt.com.  

 

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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