Client Program Coordinator
Job Description
Description
- Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
- Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
- Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
- Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff
- Certain service delivery and project management activities will be billable to the client as directed by your manager
- Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers
- Edit and oversee upkeep of client-facing matter management sites
- Track and report on project plans and deliverables in support of client leadership
- Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work
Join us if you have:
- 1+ years’ experience in legal services or other services industry
- A high school diploma or GED certification; Bachelor’s degree preferred
- Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
- Ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
- Problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot
- Strong communication skills in English, both verbal and written, including interpersonal skills
- Ability to learn new technologies quickly and independently
- Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote
- Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred
- Availability and willingness to work overtime as needed or requested
Who We Are
What’s in it For You?
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
Washington State
The annualized salary range for this position in Washington is $61,000 to $66,000 ($31.28-$33.85 hourly). Actual pay will be adjusted based on the candidate’s education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.
Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine - central to who we are and what we do. Our vision is to foster a culture where all talented individuals - including those who are from traditionally underrepresented communities in the legal profession - can have, and can see, a path to success. We embed DEI throughout our law firm with our four-pillar framework: Community, Growth, Education, and Engagement. We invite you to learn more about our commitment to DEI at https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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