Job Description

Senior Manager, Knowledge Management

This is an exciting opportunity to work for one of the top law firms in the U.S.  We are looking for an experienced knowledge manager to join our team in Seattle.  This position contributes to Firm success by playing a central role to collect, synthesize, organize, and manage corporate information and information services in support of business units across the enterprise. This includes accumulating, understanding, and leveraging industry-specific knowledge for the benefit of the organization, its clients, its employees, and its business partners. The Senior Manager, Knowledge Management is also responsible for generating some original information and knowledge assets. Top-level critical analysis and customer service skills are essential for this role.

Core Responsibilities:

  • Provide mentorship through coaching and help with setting and managing priorities.
  • Foster and encourage inter- and intra-departmental communication and collaboration.
  • Balance workload within and across teams by ensuring employees are taking on responsibilities appropriately, and ensuring the right people are in the right roles.
  • Empower employees to provide constructive feedback, take ownership of their areas of responsibility, and share their expertise with the team.
  • Keep employees up-to-date on the nature and status of departmental and firm objectives and priorities.
Job Duties and Responsibilities:
  • Prepare a long-term plan for knowledge and information asset development based on business goals and input from stakeholders.
  • Create relationships with sources of knowledge and information, including government agencies, research firms, content providers, trade associations, publishers, document management, etc.
  • Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses.
  • Develop mitigation plans for capturing and storing legacy knowledge as it retires or is retired.
  • Identify areas of opportunity where knowledge management can create efficiencies and leverage existing knowledge base in meaningful ways.
  • Organize and manage the firm’s knowledge management system(s) such that research, opinions and precedents across all practice areas and locations can be easily and quickly located and utilized.
  • Partner with experts across practice groups and with other stakeholders who have distinct knowledge to create, classify and improve knowledge resources.
  • Create and maintain processes that ensure quality data, including complete and accurate data sets.
  • Work with other DWT Information Technology resources to ensure connections between knowledge management and software systems are integrated to allow for seamless exchange of information across/between systems.
  • Promote and facilitate the use of idea/knowledge sharing, collaboration tools and effective use of technology as part of daily work. Promote use of knowledge management at all levels.
  • Define a set of best practices regarding the sharing and utilization of DWT knowledge.
  • Research knowledge management tools, trends and methods to continually improve the function.
  • Seek to create an environment where staff across various disciplines can create new knowledge and innovation through the use of technology and team work.
  • Provide leadership and direction to team members, including establishing priorities, assigning tasks, monitoring progress, and reporting status. 
  • Manage staff in the day-to-day performance of their jobs, complete bi-annual check-in process, and make recommendations regarding annual salary adjustments and bonus considerations.
  • Interview and make hiring recommendations on new staff.
Qualifications:
  • Minimum of five to seven years' experience in knowledge management preferred.
  • Graduate/Post-graduate degree in Library or Information Sciences preferred. Previous experience managing and/or working with large data sets to produce meaningful information/reports preferred.
  • Previous experience in a legal environment a plus.
  • Advanced content management experience, including indexing and creating taxonomy structures.
  • Direct experience integrating knowledge with portals/intranets and databases.
  • Proven experience managing teams of various sizes.
  • Excellent written, oral, and interpersonal communication skills.
  • Understanding of basic project management principles, including gathering, analyzing, and meeting business requirements, testing, and quality assurance.
  • Excellent knowledge of applicable data and copyright laws.
  • Contribute to team growth through strong team interactions, be comfortable accepting feedback, positive and negative, and be driven by both time constraints and a personal commitment to quality.
  • Strong customer interaction skills and ability to understand and document customer needs from a business solutions perspective required.
PHYSICAL REQUIREMENTS:  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit; stand; walk; and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
 
This position description intends to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to include all duties and responsibilities.
 
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